Please read these Terms & Conditions carefully before booking an appointment or purchasing a dress from us.

Appointments

·       All appointments must be made via the website or by telephone.

·       A maximum of two guests may attend an appointment with the customer.

·       Children under the age of 10 are not permitted to attend appointments.

·       Animals are not permitted in the boutiques.

·       We strongly advise customers to consider carefully who they bring to their appointment, as the opinions of friends or guests can sometimes have an impact on personal choice. However, we do not enforce any restriction beyond the maximum number of guests permitted.

·       We do not operate an open-door policy. All viewings are strictly by appointment only.

·       Appointments are conducted on a 1:1 basis, with one customer appointment per room at any one time.

·       Customers will have the option to book their preferred room, subject to availability and their requirements.

Payments

·       All dresses must be paid for in full before collection.

·      Preloved Collection dresses are normally paid for in full on the day of purchase. If an imperfection is identified during the viewing, a 50% deposit will be taken and the remaining balance will become due once the imperfection has been rectified and the dress is ready for collection.

·       For our Takeaway Collection, we can offer payment in two instalments over two weeks.

·       For our Preorder Collection, we can offer payment in up to four instalments.

·       Regardless of the payment option selected, the full balance must be paid before the dress is collected.

Preloved Collection

We endeavour to ensure that all dresses in our Preloved Collection are sold in a condition comparable to a new dress. Customers will be asked to inspect the dress fully and confirm that they are happy with its condition before the sale is agreed.

Preloved dresses are sold as seen. Once a dress has left the boutique, we do not accept returns or provide refunds simply because the customer has changed their mind.

If an imperfection is identified before purchase, we may take a deposit to hold the dress while the imperfection is rectified. The remaining balance will then be payable before the dress is collected.

Takeaway Collection

All dresses from our Takeaway Collection are sold as seen. Customers will be asked to ensure that they are completely happy with the dress and its condition before leaving the boutique.

Once the dress has left the boutique, we do not offer a refund or exchange simply because the customer has changed their mind.

Order-In Dresses

·       If a customer requires a dress to be ordered in, we will provide an approximate arrival date.

·       A 25% deposit will be required to secure the order.

·       Where required, up to a further two instalments of 25% may be made, with the final balance payable on collection.

·       All balances must be paid in full before the dress is collected.

Refunds & Exchanges

We do not offer refunds or exchanges where a customer simply changes their mind.

Nothing in these Terms & Conditions affects your statutory rights, including your rights where goods are faulty, not as described or otherwise do not meet the requirements of applicable consumer law.

Buy-Back Scheme

We offer a buy-back scheme for dresses, subject to their condition and at the sole discretion of management. We will only consider a dress that is in an 'as new' condition.

Whether a dress is accepted will depend on a number of factors, including current stock levels, style, condition and demand for our Preloved Collection at the time of the enquiry. Participation in the buy-back scheme is not guaranteed.

Complimentary Mini Photo Shoot

As a special thank you to customers who purchase their dress from us, we offer a complimentary mini photo shoot. The customer will be able to choose a limited number of photographs, which will be edited and sent by email.

·       Photo shoots will take place during June or July.

·       If the weather is unsuitable, the shoot may be rearranged for a more convenient date.

·       If a customer cannot attend their booked shoot, the date may be moved once.

·       If the customer is unable to attend the rearranged date, the complimentary photo shoot will be forfeited. The customer may still have the option to book a paid photo shoot.

·       Chargeable upgrades and additional photo shoot packages may be available.

·       Photo shoot packages may also be offered to customers who have not purchased a dress from us; however, customers who have purchased a dress will be given priority when allocating dates and times.

Important

These Terms & Conditions should be read alongside any other applicable policies displayed on our website.